Frequently Asked Questions

How does this work?

Getting an interactive floorplan is as easy as 1-2-3:

  1. Place an order and include a link to photos of your property (e.g. Dropbox, Google Drive, your website, real estate listing etc).
  2. Within 24 hours, our designers will create your interactive floorplan. If we have any questions or we need more photos, we’ll reach out to you via email. We use the address you provided and publicly available satellite imagery to create your exterior blueprint. We use your photos and our design expertise to create the interior floorplan. There's no need for an on-site visit!
  3. When your interactive floorplan is complete, you’ll receive an email with your interactive floorplan link.

What's included in my purchase?

Once your interactive floorplan is complete, you’ll receive an email with:

  1. Standalone link to your interactive floorplan (example) – share it with friends and family!
  2. Link to your editor – use it to update photos and add captions
  3. Instructions for embedding the floorplan – show it on your own website
  4. A PDF with your professionally designed interior floorplan and exterior blueprint

You’ll get the perfect way to show off your home, plus all the tools you need to change it as you want.

How can I send you the photos for my interactive floorplan?

You can send us your photos when you order, by including a public link that contains the photos (e.g. Dropbox, Google Drive, etc). You can even send us the link to a public listing of the home (e.g., real estate listing).

What type of photos are needed for my interactive floorplan?

Our designers need a few pictures of every room from different angles, including any hallways, doors or windows. This helps them create an accurate floorplan. Don't worry about taking too many photos; once the floorplan is ready, you'll have full control over which ones you make public. Most people include 3-4 photos per room.

Photos don’t have to be high resolution – a normal smartphone quality is typically good enough. Some people include a short video walkthrough to help us understand the layout – this is helpful but not required.

How long does it take to get my interactive floorplan?

You’ll receive your interactive floorplan typically within 24 hours. Our designers will first review the photos and determine if they have enough information to create an accurate floorplan. If we need more info, we’ll email you - this may extend the time frame for completion.

You’ll get the perfect way to show off your home, plus all the tools you need to change it as you want.

How can I use my interactive floorplan?

You can use your interactive floorplan however you want, and we'd love to hear about it – let us know at contact@showmyhome.io, or tag us on Facebook or Instagram.

  • Want to give a your friends a tour of your new home, even if they can’t visit in person?
  • Recently completed that kitchen remodel you’ve been planning for years?
  • Looking for the best housewarming gift for a friend?
  • Just redecorated the living room?
  • Found the perfect place to stay while on vacation with your friends?

Can I buy an interactive floorplan as a gift?

Yes! Interactive floorplans make a great gift for your friends and family, whether they just bought their first home, completed a remodel or moved to a new apartment. You can purchase it yourself and send them the email you receive, or share the viewer link as a surprise.

What if something needs changing?

You can use the editor to change which photos are shown in your interactive floorplan, rearrange photos, rename the floorplans or add and edit captions. Reorganized the living room? No problem – snap a new pic, upload it in the editor, tag it to the floorplan and you’re up to date!

If you need to make adjustments to your floorplan layout or exterior blueprint (for example, if a room was missed), let us know via email and include any additional photos or helpful information. We’ll make any adjustments needed and send you a new version at no additional cost. If you’re not satisfied with the end result, we’ll refund you 100%, no questions asked.

Does my interactive floorplan link expire?

No, the link does not expire. You can use it and share it as long as you want.

What type of properties can you do?

Single family standalone homes are typically the best candidates for an interactive floorplan, though we’ve also done apartments and other types of properties. Keep in mind that for ease and convenience, we do this purely based on photos so there’s no need for an on-site visit. We’re working hard on  improving our ability to create interactive floorplans for more types of homes.

What if my home has more than one floor?

No problem! We can create floorplans for each floor, as long as we have enough photos of every room and any connecting spaces or staircases.

How accurate will my floorplan be?

We do our best to ensure floorplan and relative dimensions of rooms are as accurate as they can be. Keep in mind we work only with the photos you provided to keep this easy and convenient; as a result it's impossible to provide exact dimensions. If you need to make adjustments to your floorplan layout or exterior blueprint (for example, if a room was missed), let us know via email and include any additional photos or helpful information. We’ll make any adjustments needed, at no additional cost. If you need precise measurements (i.e., you want to replace your kitchen counters), we recommend getting a service that can come on site and take full measurements.

Who will create my floorplan?

We have a trained team of over 15 designers and architects who have decades of experience and a keen eye for high quality designs. Together, they have completed thousands of blueprints and floorplans - they’ll do their best to make sure you’ll love your interactive floorplan.

Who can see my interactive floorplan?

Your interactive floorplan will be visible to anyone you share the standalone link with. Typically, you’d share the standalone link with friends or on social media, and keep the editor link private so others cannot make changes. If you accidentally share the wrong link, let us know and we can create a new one for you.

Is my credit card info secure?

Your payment info goes directly to Stripe, a PCI Level I certified payment processing system that securely processes your payments. Your payment information is never stored on our site.

Is my information secure?

We keep your photos and contact info private and will never share it with anyone.Your interactive floorplan will be visible to anyone you share the link with. Typically, you’d share the standalone link with friends or on social media, and keep the editor link private so others cannot make changes. If you accidentally share the wrong link, let us know and we can create a new one for you.

Your address is never shown in the interactive floorplan or the editor. It will only be included in the PDF that we send you.